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  • i wish i can give them no stars. i have paid on time for the 4 years and come down to my last payment, they seem to not leave me alone and just go away!!! i have been paid in full for many months now and thank god i asked for the piece of paper that stated i was done, and you should do the same because you will talk to one person who will tell you important information you need to know, and then you'll end up speaking to someone else who will tell you something very very different. none of them know whats going on, theyre definitely not on the same page with anything, and there's just no structure or communication with eachother. its crucial that they need to be, because they are messing with people's credit, finances, and lifes. they sent the constable to my job (months after paying off and asking for that letter) which was very embarassing and frustrating, i drove down there to only hear a bunch of confused associates. again, if i did not have this piece of paper labeling "paid in full", i would have had to create an even crazier mess there. they kept telling me i owed a significant amount still from what their computer showed, and unfortunately thats the only thing they go off of, which is wrong, because they dont communicate on it or understand it half the time. i showed them the letter and they said "oh" and from there reassured me they will fix it. its been about 8 months now since ive paid in full and to only find they put their name on my credit, stating i am behind in payments affecting my credit score. they just wont go away. now, im off to going down there, because calling is the worst thing you could do, and im off to calling my credit consumer bureau to dispute them and the better business bureau, and more... because as long as they wont leave me alone, i wont leave them alone.
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