I would give this hotel 5 stars and while the hotel itself was fantastic I was not the least bit entertained by the Wyndham Resort staff. I was insulted by the rude sales people there and they were insulted because we wouldn't by their timeshare. Maybe they aren't affiliated with Harrahs, they are located in their facility and therefore I can't say I was pleased whatsoever by the pushy sales people trying to sell me something I am not the least bit interested in. With that said, our hotel stay itself was great. We were upgraded to a nice room and the rooms were very clean and the staff was very nice. I would recommend that they have more employees working the front desk, especially on a busy weekend but all in all, we were very satisfied and would probably stay there again.