This location has the worst customer service. They don't listen to what you want, book you with terribly matched therapists and then ignore your complaints. In addition, I never got the notice regarding the rather large price increase. Instead of trying to figure out why, the girl insisted I was lying. Come to find out via a different location, they had an old address on file. I would not recommend this location at all. I cancelled my membership and will not be going to any massage envys again. I found a much better place with well trained therapists who actually understand how to work on people.