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| - I've boarded my animals at Paws n Claws three to four times. After my animals both got sick while being boarded there from 7/3/15 to 7/6/15, I will NEVER trust them with my pets again.
I take my two dogs there, one small Pekingese and one large Plummer Terrier. They both get boarded in separate areas: large dog area and small dog area.
Two days after picking my dogs up I notice that both of them have really bad infections on their testicles. So I called Paws and claws today and spoke with the owner. I was not calling for a refund or to make any accusations. My main reason for calling was to find out if any other dogs have had the same reaction and also to get their opinion on what it could be. I explained to her that my 14 year old Pekingese, who WAS NOT boarded there, was fine. Only my two dogs that were boarded at paws and claws had the same infection. The owner was very defensive over the phone, she said that it's nothing that they did and my dogs didn't catch anything while they were there. She suggested that obsessive licking due to stress while they were kenneled, may have caused this irritation. I offered to send her pictures of the infected area and she told me that there's no point. She recommended me to E-collar my dogs and treat with antibiotic ointment.
I immediately took my dogs to the vet today after speaking with the owner of paws and claws. My dogs were both diagnosed with Scrotal Dermatitis. I've been using the same veterinarian for four years and trust their diagnosis. I told the Vet the events that had transpired with paws and claws and what the owner suggested was wrong with my dogs. My vet totally disagreed! The Vet said my dogs were exposed to harsh chemicals/disinfectants, more than likely used to clean the surfaces where the animals sleep and live while being boarded. People need to be WARNED before boarding their animals there. These types of chemicals can be fatal to smaller dogs and cause infections in more than just one area.
My dogs are now on two weeks of antibiotics, wearing E-Collars, and received steroid shots for the pain and inflammation.
I also sent an E-mail to paws and claws informing them of these issues/Vet Diagnosis so that no other dog gets sick the way mine have.
On July 3, 2015 when I dropped off my dogs, I asked the cashier/assistant if I could go back into the kennel area to check the temperature. She told me that customers are not allowed back there on the holiday. I explained to her that I was concerned about the heat and wanted to make sure the AC was a cool enough environment for my large senior dog and my Pekingese. She allowed me to walk back there "really fast", literally for three seconds. The area was cool and dark so I felt it was safe to leave my dogs there. I find it unsettling that pet owners are restricted from the boarding area. Please take caution before leaving your animals at paws and claws.
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