I had the worst experience here before the Justin Bieber concert two weeks ago. I sat at the bar with two others. I ordered a Full Pint White Lightning that was on tap, only to be told that the keg was out and they were carrying Full Pint Festivus. That is a seasonal winter beer, this is JULY. It took one of the three bartenders 30 mins to realize we still hadn't ordered food. Once we ordered, we sat there waiting long periods of time to get our drink refills. I understand that it was a busy night but your customers are waiting for a drink and you are taking their empty glasses away without asking to refill them? Weird. After we got our food, we weren't given any plates, napkins or silverware and had to flag a bartender down to get this. Once we finished our food we had enough and asked to cash out. I signed for a total of $62 on my check. When checking my bank account the next week I saw that Bufords had taken 72$ out of my account. Thus, someone added an extra 10$ to my bill - FRAUD!!!!! I called to complain and talk about this matter but no one would ever call me back. Absolutely would never spend a dime in here again.