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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I had made reservations for a stay at the hotel for the weekend of April 14th-16th. Some events came up and I was not gonna be unable to stay there that weekend because I was going to leave town. I called and spoke to a man who was really rude on the phone. He told me my room was non refundable and cant get a refund because I had booked a non refundable rate. I explained to him my situation and Im going to have to leave town for family reasons. He still insisted I cant get my money back. I was very upset that I was out $250. So I came in personally to the hotel on 3-22-17. I was greeted my a girl named Dinora. I told her I wanted to speak to a manager. She asked if theres anything she can do for me. I explained to her my situation about the room and even showed her my phone with my flight info and that I wont be in town that weekend. With no questions asked, she was able to help me out and refund me. Now this is great customer service that she offered. She was very helpful and even apologized for the way I was treated before. The hotel should have more people like her working customer service.
http://www.openvoc.eu/poi#coolReviews
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