I know it sounds strange to say this at a place where you go to a counter and order, but service here is very hit and miss. On several occasions I have waited patiently in line to have my order taken only to have the one person working the counter take a call for an order and let me stand there. On other occasions when there have been more people they scatter to answer phones, move to the bakery counter or leave the front all together for whatever reason. It has been bad enough that I have left and gone to subway 2 doors down instead.
The sad thing is the food is good for this type of bakery/restaurant but the service particularly at lunch makes me want to scream. I came back today for the first time in a month to be greeted by the one counter person on the phone with a phone order. The manager on duty walked past not doing anything and after a 5 minute wait another person came up and took the order. At this rate it will be awhile before I come back again.