We went there during their soft opening and the whole experience was underwhelming.
Without knowing it was more of a self-serve/order at the counter type of restaurant, we called a few days earlier to make a reservation for 4 people for a weekend. We were not told anything about that the restaurant is not really a sit down brunch place, especially for big group. We arrived at the restaurant and it was very busy. We were told the next big table that became available would be us but we waited for about 30-45min and still not available. We ended up taking a two-people small table and asked to borrow two chairs from nearby tables and made ourselves seated.
While we were waiting for the table, we ordered the food at the counter since it takes a bit time to make. For a breakfast/bakery place, I asked for tea but they only have canned cold tea beverage :( The POS machine asked for 15%,18% and 20% tips by defaults even though there's minimal service.
Finally our coffee and pancakes arrived. The pancakes themselves were as advertised, but the coffee mug was very dirty on the rim from the splashes generated from the coffee machine and possibly during its being brought to our table. We were then told they ran out of proper utensils and we could only use take-out fork and spoon. Everything seems to be falling apart and we complained to the manager. He offered us some free infused fruits water and an egg pudding. It's a nice gesture. The pudding was actually quite delicious.
Over all, I think the experience, price and service is only worth 2 stars but the food itself is worth 3.5 stars. So I'm giving 3 starts after giving everything into thoughts.