The only reason why I didn't give 5 stars is that the area is slighty sketchy. Theres a small grocery store on the corner, & i hated walking by it bc people would hang out outside. They do have a free shuttle! They have excellent customer service besides Matt or something. He was grumpy. Our driver Hank or something was amazing! Soo sweet. We even sent my chocolates from Hawaii to thank him. The room was good size. Bed frame was metal so it was outdated a little. Our tub wouldn't drain like it was a bit clogged. Free breakfast buffet. I loved the Steeler fans we met there. It was our first time in Pittsburgh and we had a blast!