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| - I am giving Gallo Blanco two stars because I have eaten here a few times, and the food IS good. However, I had a negative experience last night, and I will NOT be returning.
I called before I left work to place an order for carry out and was told it would take 20-25 minutes. I made my call at 7:04 and arrived at Gallo Blanco around 7:30. Upon arrival, I was told it would be a little longer, which was fine. What was NOT fine, was that I did not leave Gallo Blanco until 7:55 (I have the calls I made saved on my phone). I should have been told I would need to wait another half hour if that was going to be the case. I could have decided whether it was worth the wait. I am very busy, and have better things to do than sit around waiting for food that I pre-ordered. Further, I ordered the 1/2 pollo asado, and when I got home, there was no aioli or corn tortillas. Also, the chicken was completely undercooked (I took a picture). It makes me think that my order was not placed until I ARRIVED to pick it up, and then, in the rush to fix the mistake, I was given undercooked chicken that was incomplete, without aioli or tortillas. I understand that Gallo Blanco is always very busy, I just wish I had been told that my order had not been placed, or that I had been given an accurate estimate of how long the food would take. In the end, I paid and waited an hour for an order that was undercooked and incomplete. It will be a very long time before I choose to return to Gallo
Blanco.
0 stars for service and consideration, three stars for the food.
EDITED TO ADD:
I received a very nice and apologetic email from the manager about the incident. I'm adding a star due to their excellent redress of the issues. Everyone makes mistakes :)
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