It was a sunny Saturday morning and I headed to Bruegger's for brunch -- and was appalled at the pathetic customer service -- haven't visited ever since, and strongly recommend against visiting this particular branch of the bagel chain.
1. The employee who took my order was in a particularly foul mood -- did not ask me if I wanted my bagel toasted or not/did not bother to ask me if I needed anything else. Proceeded to roughly (with an apparent disinterest) cut my bagel into two halves, and slathered the cream cheese onto it.
2. I was then made to wait for ten minutes after the customer before me paid for his stuff, all because this particular employee proceeded to prepare for other orders.
3. When he finally did come to let me pay for my order, he (very) roughly slid my credit card through the system -- it could have snapped into two.
PATHETIC.