Please do yourself a favor and make an appointment. I spent almost 3 hours here to get some blood work done. The television wait time prompter is very frustrating - my original time said 39 minutes, I set a timer and went out to my car, when I returned 30 min later it said 36 minutes, and then shot back up to 39 minutes. It continues to fluctuate until after 2 hours it finally left the board - means I'm ready to be seen, right? No, it means you are then in line to be processed. Nearly another hour before I got called back. The waiting room door to the outside kept getting pushed open, and people were going outside to smoke which sucked back into the waiting room. I realize the two people at the desk aren't there to babysit, but enforcing no smoking within 10 feet of the entrance would have made the wait slightly less awful.
The phlebotomist was super friendly and efficient, she got my tricky veins on the very first try with minimal bruising afterward. Again, MAKE AN APPOINTMENT!!