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| - My husband saw an advertisement for the Black Bear Diner and suggested that we check out their biscuits and gravy. We arrived there a little after 10 AM and were seated immediately at the counter (we're counter people). We both ordered "Bear's Choice" (we selected 2 eggs, 2 biscuits & gravy, 2 slices thick-cut smoked bacon). We both ordered our eggs over medium and were very specific about the need for the whites to be completely firm, but the yolks runny (this is how medium eggs are supposed to be). We also ordered an extra side of gravy.
It wasn't long before our food was brought out. It looked wonderful, and the portions were HUGE. We checked our eggs, and to our dismay, the whites were still liquid and runny. The server said they would correct the eggs and took the plates away. A short while later, our plates were returned with correctly cooked eggs, so we settled in to enjoy.
I was doing fine with the eggs and the bacon, when I tried a fork full of the biscuit covered in gravy. There was absolutely no flavor at all to the gravy - I mean AT ALL. We tried adding salt and pepper, but it was useless. We waited for a good while for our server to check back with us, but finally gave up and decided to go eat elsewhere. The experience was ruined - the gravy was what the dish was about. We went to the front and got in line to request and pay our check (our server never brought it).
When we were trying to pay, there was difficulty with the credit card reader, so the manager came over to take care of us. As she was about to run the card, she smiled pleasantly and asked how everything was... We shared our thoughts about the meal and I asked if anyone bothered to taste the gravy that day and mentioned that they might have some quality control issues. She listened, seemed genuinely concerned, and was very apologetic about our experience. She then indicated that she could not let us pay for the food. My husband and I both objected but she gave my husband his credit card back and would not take it again. She indicated that she was going to go to the kitchen to taste the gravy herself since clearly something was out of order. She just asked that we return to try dining there in the future.
In retrospect, I appreciate the manager's attention, and handling of the situation, but the eggs, and then in addition the gravy ruined our entire visit - and we had driven well beyond our zip code just to eat there. We may return in the future, and if we do, I sincerely hope that I can write a revised review. Our experience was in June and I hesitated to publish this review torn between how bad the food and service were, and how the well manager handled the situation.
I didn't take writing this review lightly.
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