1 star is too much. This place is an extreme RIP. Customer service and knowledgeable staff is non-existent here, I actually felt like a burden being there. They have no time management; I was finally let in an hour after my appointment time. What should've taken a half hour in the room turned into 45 minutes because they set my personal file down somewhere and couldn't find it, they fiddled with a fan for a bit because their "central air" wasn't working (but there was an old AC sticking in the window?!) . I could go on. I asked for my money back, my time and sanity is worth more than a "deal" in this shady ghetto (I am talking, seriously now, an old leopard sheet pinned over a window in the sauna room) spa(?) slash hole in the wall! The manager told me over phone that the refund couldn't be done right away, and I'd have to wait for her to come in and look at my file the NEXT day to see what was owed to me. It's been four days and I have yet to hear from her. I should've just eaten the 2 bills I spent. Can anyone tell me what I can do to get my money back? I can't stand the thought of those knobs getting my money. I emailed Living Social two days ago but they haven't gotten back to me yet.....