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  • Date: December 28, 2016 Time : Around 7:00-8:30 PM Company: 4 adults, 1 child I was excited to eat at Cheesecake Factory since most of my relatives were raving about the food quality and taste these guys offer. The waiting line was long since it's in an outlet mall so I already saw that coming. The receptionist informed me it would take around 40 minutes to get a table and we agreed. We sat by the long bench BESIDE the recepionists desk because we didn't want to miss our names. 30 something minutes passed and I asked for an update. They said we were to be called next, just waiting for the table to be emptied, so okay. So far so good. A few minutes after, they called in a party of 5, then a party of 3, and then another party of 6. I was confused because they said we were next. Approached the employee who was informing guests that there were available bar stools for anyone who wants them. Rudely answered and argued with my brother. He was in my brother's face already, so I talked to the receptionists behind the desk. I was so shocked when they said they called us TEN TIMES ALREADY, the other said FOUR TIMES. WOW, talk about inconsistency. Again, we were seated BESIDE THE RECEPTIONISTS DESK. No way we couldn't hear them IF EVER THEY CALLED US. Asked for a manager, but he was impolite and inattentive. Tried explaining our situation and get an apology from him but what he did was straight on unprofessional. He shoved the paper with my name on it to let me know that we were getting a table now. The worst manager ever, or so I thought.... After seating at our table, another manager approached us, hoping for a better response, we tried explaining what happened, never listened, kept cutting our sentences and even had the nerve to tell us not to argue with him. We were explaining, not arguing. Even told us he'd talk to the crew right away, followed him with my eyes, he didn't even say a word to them. So arrogant and ill-mannered. Walked away without even apologizing. They should thank the waitress they assigned to us. Made our experience a little tolerable. SO I WANNA SAY THANK YOU, CHEESECAKE FACTORY FOR MAKING MY FIRST DINING EXPERIENCE THE WORST I HAVE EVER EXPERIENCED. Would have given no stars if it was possible.
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