I tried The Works in Ottawa about 2 years ago and loved it. This one in Oakville does not have the same vibe at all. Yet another over crowded downtown Oakville restaurant with the tables too close together. The service was excellent, friendly and peppy but not so fast. Total time in there was an hour which included long waits to order and to get the bill.
The food was very average and very over priced. We had veggie burgers and they were your standard Cardinal patties that can be bought in the grocery store for about a buck and a half each. Don't get me wrong, they're good but for a 14 buck burger I expected more than frozen patties. Quantities were not what I'd call huge but there was enough food. Side dishes were good, nice selection of fries or mashed potatoes etc. Where The Works stands above a fast food joint is the interesting burger toppings, HUGE variety.
The lineups here are crazy. I honestly cannot imagine lining up for a restaurant this average and this overpriced. To put it in perspective you're getting a very similar burger to South Street or Licks (yes, fast food joints). We were lucky, because we were a party of two they took us right away. When we left there was about 20 people in line to get in...crazy!
Final thoughts: This is a very average burger joint with a small but funky selection of draft beers and wines. Dinner for two, a burger & beer each ran $55.00 with tip. A little steep for what you get in this place. I thought it was OK but I won't hurry back and I'd NEVER stand in line for this place.