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  • Horrible. Horrible. Horrible. Will never go back. DON'T WAIST YOUR MONEY HERE. horrible service and customer service. I made my reservation for me and my boyfriends 4 year anniversary. I was very excited because it was recommended to me by a friend. I spent a good chunk of change because I got us the king suite and I also got us the romance package it being our anniversary and all. The romance package came with chocolate covered strawberries and champagne, which we're honestly delicious. When me and my boyfriend got to our room I was looking around for a menu to order some food because they have room service and didn't find a menu. since it cost money to even make a phone call to the front desk which is absolutely ridiculous I got dressed and went to the front desk myself. but I got to the front desk I asked the gentleman who is older had grey hair and a beard and glasses that I had some questions and if you could help me and he said he guessed he could try, first I asked him where the wood was for the fire places that are in the rooms that I was very excited to use and was one of the reasons I got the room. he told me it was too hot and he couldn't offer that to us now maybe that's something you should post online when people are making reservations so they aren't expecting it because that was ridiculous as well. then I asked him for a menu for room service and he told me that they were completely booked for food. so basically you have people in your business obviously we need to eat and this gentleman told me that they were booked and if we ordered room service then maybe you could get it to her room but if not we would have to go pick it up from the front desk. completely and utterly ridiculous again! I finally got the money went back to the room and me and my boyfriend looked over the menu which was also overpriced and we decided to drive back into town and take our business elsewhere send quote on quote they weren't allowed to feed us because they were so busy. there was also a celebration during our stay and there was about eight kids running up and down the hallways while me and my boyfriend were trying to sleep. also during our stay they have a small cafe and one gentleman actually took a granola bar for his child because no one came to help him cuz he was waiting for so long. While me and my boyfriend were in town we bought a Redbox DVD because they had a TV with a DVD player in it. When we got back to the room it wasn't working... Which is also ridiculous . I was so frustrated by the time we went to bed, I just wanted to pack up and go home. When I went to check it there was nobody at the counter, after 6 minutes of waiting I walked over to a open door and the front desk staff was just sitting in the room eating... I'm just in awe at the low level of customer service, them saying we MAYBE could eat. They should plan accordingly to have fully booked weekends. Now I'm not one to complain, I figured the room would be outdated because it's Mount Charleston and it's been there for years and years. but this is hands down honestly the worst stay I have ever had in my life. I will NEVER be back and I recommend you take your money else where, you could be spending the money j spent on a beautiful room on the strip for what your spending at this dump. I REPEAT DO NOT WAIST MONEY HERE.
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