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  • If negative stars were available, I would certainly give Apria several! My wife and I are in our sixties and had been using Apria's services for several years. A few months ago they started billing us for equipment which was covered under contract, with our Insurance company. We tried calling Apria's billing department several times and being placed on HOLD for up to 20 minutes each time. We were contesting the bill and apparently, that department is either overloaded with work; don't have enough help to answer phones; OR deliberately place clients with contested bills on hold to put them off. I then called back directly, and tried the department charged with accepting BILL PAYMENTS and they answered on the third ring! After speaking with a representative and explaining the situation she boldly told me that if the bill wasn't paid ON TIME we would be sent to a COLLECTION AGENCY. I told her that IF we were sent to a collection agency, I would be on the phone to the State Attorney General's office and charge Apria with coercion. After eight years with these clowns, we're through with them and their OVER CHARGES for equipment which should cost, by far, less money. We now do business with Lincare. Apria can kiss my ass.
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