Let me start out by saying I love this location. The atmosphere, large selection of favors, and blue bell ice cream are awesome. I have eat snow here over a Dozen times. With that said, the service and quality are going downhill. One of the problems is an employee named Kelsey. She upgrades my drink to include a cream topping i never ask for. She charges for a baby serving of non flavored ice for my one year old. This item is free with any other employee taking my order. She usually shorts me on reward punches as well. My drink has been completely forgotten about on 3 occasions with no apology. I have also noticed that when Kelsey works my "snow" is never flavored all the way through. Just plain disappointed at this point.