I live in CA but have a rental property in Las Vegas and was having issues with my AC unit (so these kind of issues have an added level of stress). I put in a quote/service request and it was responded to within an hour. My friend who was supposed to meet the tech (Denis) at 4 wasn't able to get there until 5 but Denis said no problem and showed up later. His work (and customer service) was second to none. He told me what the issue was, offered suggestions over the phone, fixed the problem, and took payment all within an hour. Highly recommended!