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  • We are very disappointed in Bombay's extreme lack of customer service and poor supply chain management. We purchased our Brimley Wine rack from Bombay (16 Famous Ave. Unit 145, Woodbridge) on May 18, paid in full, and the sales told us that it was currently out of stock and we would have to wait 10 to 12 weeks, which would be Aug. 10. Two calls to the store and two in person visits later, it is now Nov. 6 and still no product. I e-mailed their customer service and this is their reply: "We apologize for any inconvenience with the delay in filing your order. It is very unfortunate that we have had 2 push backs with this product since May 23/14. While we do our best to keep stock of all the items we carry, it is not always possible as we are sometimes dependent on the overseas manufacturers schedules and have to take into consideration delays due to shipping or weather. These are unforeseen delays that we do not have direct control of. Once an order is placed it is guaranteed to come in once there has not been any complications at the manufacturer level, which if the case, we will refund 100% of the cost paid by our customer. We use a recognized retail system which requires payment and the purchase to be entered to ensure the correct sale price is given and the correct item is sent to the store for the customer who purchased it. This item is on land and once it enters into our Distribution Centre, will be sent to the store on their next scheduled delivery. Again, we apologize for the delay and appreciate your continued patience and understanding of the function of our business. We will remind the store to offer more details, if known, to our customers so that they can know of delays and when they can look forward to receiving their purchase/s." How was I supposed to think I should get a refund when every time I visit, they say it is coming soon and give a new date? The date has not been pushed back one, but several times, and I do not believe the company is being responsible and understanding of its consumers to blame it entirely on weather. They are a company that deals with overseas manufacturing on a regular basis, it is their job the MANAGE this and not put the burden on the consumer.
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