We've been here several times and always with great experiences.
Today we went for lunch, it wasn't busy, so we decided to grab a pizza and a salad. My pizza was on its way in to the oven before I had an opportunity to ask for them to hold the mushrooms or ask for any toppings. I did ask for sun dried tomatoes, and the "nice" girl with short dark hair and black nose ring sighed heavily and put a few tomatoes on my pizza.
Again, there was NO LINE, it was not busy.....we've been there when it had been crazy busy and we've ALWAYS had great service with friendly people.
When our pizza was ready, we asked for the fig, balsamic glaze.....to be met with the deep sigh "both of them!?"
We will go back to MOD but I truly hope the girl who was having such a bad day can figure out how to not make her customers feel like they are intruding on her day.