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  • My husband and I love to visit wineries. We always spend copius amounts of money at good wineries with good service. We visited this winery this past Tuesday, their sign, website and facebook page said they were open until 6pm. We arrived about 5:15 pm, thinking surely we could have a few samples and buy some wine. Upon entering, we both used the restroom. My husband indicated that the mens restroom was void of ANY toilet paper or paper towels. I encountered a staff member, only to be greeted in a gruff manner. When I asked if we could sample some wine, his reply was "I don't have time. I am the only one here and I have to get to a staff meeting." I literally looked at him with bewilderment and said well- I guess we'll go to a grocery store to purchase some wine then! To which he changed his tune to make a sale. Don't advertise you are open till 6pm if you want to close early. This is a retail business- you signed up for this. If you advertise you are open until 6pm, plan accordingly. You lost a couple of wino's. We stayed at a local Airbnb and let them know about our experience and not to recommend this place. We're just an hour away and would have come back if we were treated better. Customer Service should always be your number one focus, you have one chance to make a good first impression- and this was a complete FAIL. I would recommend going to the Wine Vault in Vermillion at 5581 Liberty Ave. This place has a great atmosphere- superior service and the most amazing food plates.Then there's the Paper Moon Winery in Vermillion- they also have food and a great outdoor area and are pet friendly. PLUS Paper Moon has Hard cider- 2009 State Road. We had a a 5 star experience at both places, friendly staff, amazing wines and food. The other nearby winery to this one was Klingshirn at 33030 Webber Road, Avon Lake, OH.We recommend going there instead- staff is sooo friendly and good wines.
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