My parents are never one to complain, but their experience at this restaurant was so negative that they asked me to post this review on their behalf since they don't have Yelp accounts. The abridged version: My parents arrived around 8:30pm and left at 10:30pm last night having not received any of the food they ordered despite asking three times about the status of their order.
Last night, they waited about half an hour to be seated and over an hour for their food, which they never received. They noticed 2-3 tables who were seated and ordered after them receive their food. Finally, after ONE HOUR at least, they asked their server about the food and the server apologized and informed them that the "kitchen was experiencing problems". They questioned the server about why tables who were seated and ordered after them had received their food already and were given the same excuse about kitchen issues. They ordered meals off the menu with no special exceptions or anything complicated. My parents asked the servers THREE TIMES about their order and each time, they were told that the server would check. All three times, no one returned to inform them of the status. My parents arrived around 8:30pm and finally left at 10:30pm hungry and upset without having been served any food. Our family eats out very often and this is by far one of the most unprofessional and disappointing experiences they've ever had. They spoke to some diners beside them who were also unhappy about their experience with the wait times and even cancelled their dessert order.