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  • Jersey Mike's makes really good sandwiches. There's one by my house I visit here and there, and it's always really good! Today, though, my co worker went to this location on 55th St and Broadway, to pick up lunches for us. She submitted the order online and went to pick it up. I ordered a vegetarian sandwich and she specified that I wanted no green peppers and to have them put avocado, tomatoes, lettuce, and light mayo on it. They got the cheese right, and the lettuce and the light mayo. But I see no avocado and no tomatoes. I don't care enough to complain, but my friend calls the store to let them know they messed the order up. She requested a manager and spoke with Peter. She told Peter what happened and Peter said he personally made the sandwich and he knows it was made correctly. She said again, there is no avocado or tomato on it and I'm eating a lettuce and cheese sandwich. He says he put a light spread of avocado on it, so I open the sandwich up and see what looks like he wiped the knife on my bread after spreading avocado on another sandwich. I tell her this goes NOT count as avocado and he says he didn't charge me for it. That doesn't matter to me. I asked for avocado... I wanted avocado whether I paid for it or not! Ridiculous! Anyway, my co worker was offered the opportunity to drive BACK to the store and EXCHANGE my half-eaten sandwich for a correct sandwich. This offer is not reflective of good customer service. Like I said, I didn't care enough to complain, but after she did, I am disgusted by the manager's attitude. He told her she had to return with the sandwich to get a correct one because he doesn't know if she was "just saying" that the sandwich was incorrectly made. I don't know what other place would ask someone to take a second lunch break to EXCHANGE a sandwich that THEY made incorrectly, while also suggesting that the customer was LYING about the sandwich HE MADE HIMSELF. I absolutely don't recommend this place. The food is great when they make it right, but maybe only eat here if you are going to actually eat IN the store so you can get any issues corrected right then and there. Horrible customer service, Peter!
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