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| - I had a cracked iPhone 6 screen and needed to get it replaced. I went to Verizon on S. Maryland and was told that I'd need to purchase a new phone for a "small" sum of $749 sans cellphone insurance?!? So, of course my internal commentary went as follows:
"You must be on crack to think I'm buying a new phone when all I need is a new screen". I politely decline the advice and ask if there are any iPhone repair stores in the immediate area. The service rep suggests Fones Gone Wild as they are the closest to this Verizon location and they always recommend this business to their Verizon customers. I head over to the location - a strip mall with varied Asian markets and restaurants. I enter the business, which, by the way looks like a mish mosh of barely stocked phone accessories and 2 glass cases with varied items - more like a really bad pawn shop/front for somethin' unknown - I don't even want to know if you know what I mean.
Anywho, a woman and her teen daughter are negotiating the purchase of multiple phones with the boy behind the counter and it isn't going well...for the woman. Let's just say, if you are doing honest business you probably won't have to haggle with someone over multiple phones?!? This was sketch clue #1. It was my turn, I asked about replacing my iPhone screen and what might be the cost and time it would take to finish the job. The boy responds saying "uh, hmm, it'll be $140 and I'll throw in a screen protector and a few other things and you'll need to leave your phone overnight..but if there's something wrong with your LCD then it could go up to $220...or more - sketch clue #2. I say "No, that won't work for me, I need my phone today." Okay, thanks. As I start to leave, the boy says "uh, how bout this, um, I'll squeeze you in and it'll take uh, 30 minutes and I'll give you a special price - $130 - sketch clue #3! But only if you do it now. I barely turn to face him - chuckle and say, "nah man, I'll think about it - thanks tho'". I booked it outta there and didn't look back!!!
First, you make up a price, tell me I need to leave my phone overnight, change the price to $10 cheaper, tell me you'll squeeze me in and be done in 30 min (there was no one else in the joint) and then tell me but...you have to do it now. Puhleeze, you sound shady, your spot looks shady and your "business practices" certainly feels shady!!! DON'T go to this place if you value the safety of your information and the time and money you have. I ended up going directly to the Apple Store and paid $109+ tax and received a free diagnostic check and quote. It took an hour but I felt VERY comfortable knowing I would be receiving quality work and products. Turns out I only needed a replacement screen and my phone looks and works like brand new!!!!
Lesson learned: when in doubt, go back to Apple!! I'm gonna write a review for Apple in a bit.
Besides with a business name like Fones Gone Wild, I thought there woulda been a cover charge at the door and a 2 drink minimum?!? Bye Gurl!! The 1 star rating was given ONLY because I couldn't give the "0" stars!
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