I really want to love this place. I adore their wide variety of sandwiches, and especially their extensive list of vegetarian sandwiches. I have not had a bad experience with their sandwiches yet.
I do however, have a problem with the staff. I recently went in at 3:30 on a Saturday. A blazing hot Saturday and was looking forward to some respite in the air conditioned dining room. I was disappointed that upon our arrival, we were told that the dining room was closed in anticipation of them closing at 4. They had already cleaned it, so we had to take it to go or sit out in the sun. Now, I was in the restaurant industry for 6 years. Never, NEVER, were you allowed to pull a stunt like that. If a customer walked in at 4:02, you still let them come in and sit down if they wanted to. The fact that we came in a full 30 minutes before they were closed and were told to leave was sad. I couldn't help but wonder if the owners knew about this kind of behavior towards paying customers....