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  • The stars are knocked to 3 because of the experience my husband and I had right when we arrived to the Montelucia. Once valet took our car, we excitedly walked into the lobby to check in. There was a bit of a line, but no problem, we were just happy to have one night of relaxation and fun celebrating our anniversary! When we were called to the front, a very unfriendly woman named Carry (not sure how she spells it, I had to ask for her name later) began checking us in. There was no smile. No, "how are you?" No, "what is the reason for your stay?" Nothing. She just booked us in. I asked if our room was upstairs because we were told to request that as the view was so much better (thank you, Yelp Reviewers!) and she informed me it was not. I asked if we could possibly be moved. And she just gave us a vague answer that it would be a while till one was ready. So I had to ask, "so, maybe 3:30 or 4PM?" And she says, "yeah, around then." So we told her we were happy to wait an hour since it was already 3! She did not look happy about this. We were just a bother to her. I really couldn't believe it. I have had better service shopping in the produce section at Safeway. She informed us that we would be called when our room was ready and we were done. ALL of this happened without a single smile. So my husband and I had a late lunch at the Central restaurant that was nice as we waited. But it was a few minutes after 4 and we still hadn't heard anything so my husband called the front and the gentleman told us our room was ready. Thank you for letting us know.... When we came back to the lobby, we had a very friendly man that checked us in. That was nice. So the rest of our stay was enjoyable, but it does feel clouded by our initial reception. The first impression is very important.
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