New to the area and I called the day before for a hand-wash appointment for a relatively new car which I want pristine. I asked if they used microfibre towels and wash mitts and was told YES.
When I got their...they were largely using the usual re-run towels. So, I opened my trunk and handed the washer 5 new micro fiber towels and asked him to use them. I gave the kid a 20% tip and pulled the car into the sun.
RESULT...he obviously forgot to use the microfibre on a number of spots as I now have "swirls" on my trunk and other areas I have to get removed. They think it's cool that they let you step on their used towels before getting in the car. Think all the grit comes out of those towels when they wash them? And, the staff doesn't know that you don't dry hoods and trunks in a circular motion.
Obviously disappointed as I now have to spend an unnecessary amount getting it fixed. Probably a great wash for pickup trucks working on local horse properties.