Do to contractors not being able to respond to poor reviews from customers, such as Stevi Rollison; its a shame that people can lie & be dishonest to hurt a small business. Ms Rollison was contacted, given her 45 min notice at 8am; she told the tech that she couldn't make it until her appt time which was 9-1. Techs waited around for her and when she didn't arrive at 9:15, tech left a card in the door and left. Most homeowners appreciate techs being early. She didn't call the office or the tech to let them know she was running late. She should take responsibility for missing her scheduled appt when she was given more notice than she requested. If she works with contractors she knows that they have schedules to keep. Air Command works very hard to keep their customers happy, unfortunately we were unable to please her.