I write this review now, based off an experience I had awhile ago... 1/20/17 to be exact. This was before I started yelping and I actually sent in an email to the specific location on that night, but never received a reply or acknowledged. REGARDLESS, the reason I write this review is because I could not let an employee go un-noticed. I have worked in a fast pace pizza joint myself and I know the stress employees are under.
My family made an order and my mom being the overachieving mom she is- she got a salad for her meal because she is trying to be healthier. Well, when I picked up the order and went home there was no salad. She was DEVASTATED because she worked all day and just wanted her salad. So being the marvelous daughter I am... (; I drove back for her.
An employee -Glenn- greeted me immediately to ask what was wrong. He heard my concern ((which was calm and polite because again I've been in this position and they were so busy) and made it his personal priority to stop what he was doing to ensure I got what I needed. He was attentive, worked with a purpose and had a great attitude about it. The manager then came over and offered some words as well as a free pizza card. (This wasn't necessary at all, but they insisted).
This was my first time ever to Blaze and I will be back again JUST FOR this great service.
Mistakes are meant to be made, and it happens.
More people need to realize this. But if you can acknowledge a mistake with grace and handle it... you're an even better employee than someone who does something perfect every time.