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| - Slowly Going To Hell
This place used to be fantastic. Quick wait times, patient and informed staff, doctors who took the time to listen, etc. If you are luck enough to get Dr. Singh and Katrina, you're in capable hands. If not, you gonna die bro!
Now, it's a clusterfuck of epic proportions. I can't tell you how many times I've shown up for a scheduled appointment and been told that they "don't have me on the schedule" DESPITE HAVING AN APPOINTMENT CARD WRITTEN BY THE STAFF, DESPITE HAVING MULTIPLE VOICEMAILS LEFT BY THEIR AUTOMATED SYSTEM, AND DESPITE HAVING REMINDER EMAILS SENT.
I can't tell you the number of times I've show up for my appointment only to be told that the DR had "a hospital emergency" and won't be there all day. No phone call to let me know. Just a huge waste of gas.
I can't tell you how many times I've been told that I would be called with an appointment to see this specialist or that specialist, only to never hear from anyone on the subject again.
They sent me for a sleep study. The sleep study came back saying I needed a CPAP machine. The sleep study office said my Dr would take care of that. My doctor insisted that the sleep study office would take care of that. It's been 2 years and I still don't have a CPAP machine.
Dr. Singh listens. He reads your chart. He's up to date on your bloodwork. He's a great Dr. The rest, not so much. No matter how many times you explain that you've been a patient for years, no matter how many times you tell them you've already had multiple second opinions and surgical consultations, they insist on wasting huge amounts of time by not reading the chart. If you are unlucky enough to be seen by ANY doctor other than SINGH it's like being treated for the first time all over again.
I took my daughter in today for a physical and well-child check. They couldn't find my daughter, who has been a patient for years, in their system. Turns out that they lost their ability to treat patients under 18 and the insurance had reassigned my daughter to a new doctor, a month ago! They didn't know this when I scheduled the appointment! They didn't know this all week while I waited for the appointment! They didn't know this when I was in the office!
The office staff is weak. The scheduling is weak. The support staff is weak. If not for Dr Singh and Katrina, the place would be useless.
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