I admittedly don't get my prescription updated as often as I should, but I've dealt with these guys twice in 3 years for a couple different pairs of glasses and contacts, and I've had nothing but good experiences.
Their front office gals were super helpful over the phone, guiding me through the process for contacts, and finding a cancellation for me to come in the next day for an appointment instead of waiting for 2 weeks to get in. They were equally nice to deal with in person.
I've dealt with 2 different doctors, one male one female (don't remember names, sorry) and both seemed great. I had no issues.
As for frames, i love their selection here. I'm picky when it comes to glasses - it's hard to find frames that straddle the line between not-boring but not overly expensive - these guys do a good job. I've been totally underwhelmed by every LensCrafters-type place I've been to.
If you're on the lookout for a good optical place, I'd suggest giving these guys a try. The one downside I have is their hours; it's hard to get there m-f when they close at 5. They at least have Saturday hours, but those are pretty short. (8-noon, i think?)