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  • I had arranged a birthday party for my son at this establishment. I had made the reservation a week and a half prior to the day of the party. I called the establishment an hour and a half before the time of the party to double check about a few details. The representative from Flip Dunk informed me that my party started at 4p, not 6p. Obviously I felt terrible that this happened to my son when he was so excited. However, Flip Dunk didn't share my disappointment. After waiting on hold for 10 minutes, the representative informed me that I would be able to receive passes to attend another day. So, I pulled it together and took all the kids to the movies to celebrate and informed all of the parents we would be returning to FD at a later date to jump. Did I say I prepaid nearly two hundred dollars? Or that I never received a courtesy conformation call from FD? Or that I was never sent the waiver for children's parents to sign who would be attending the party? So here I am, returning to FD to make up the mistake to my son and his friends. First thing they say is, does everyone have a waiver signed. I flip out, hehe!! but somehow every kid I brought had a waiver on file or their parent was still at FD to sign so their child could participate. Phew! I hadn't expressed my disappointment to the establishment until a child showed up about 30 minutes late. I was using one of the passes that was given to me and this lady (Mallory) steps in and says, is she your child? I said no. Then she said, "these passes are for family members only". I then told her, "no, they are for my sons missed birthday party due to a miscommunication. And I also told her, "no one confirmed with me about the details nor sent the waiver to be signed by every child's patent prior to the party". Then Mallory said, "we don't do that!" I told her, yeah, because I prepaid, so why would you care about my sons birthday party? You already got your money, of course you don't care. So I told her, "don't worry, we don't come back here!"
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