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| - I have been to FlipSide before and the food is excellent. I just wanted to tell you about our experience the other when we were treated very badly. Wednesday 2/29.
We had patiently waited nearly 45 minutes for a table and when we were one of only two parties still waiting for a table and knew we were ahead of the other party standing near us, we questioned the hostess as to why we couldn't be seated at the empty table, she said that one other party was ahead of us. Well where were they? The 'other party' was nowhere to seen! We waited another 5 minutes or so and by now the hostess was avoiding us, but still nobody from the other party showed up. Any reasonable person would have allowed us to sit down and would have had the other party wait for the next table AFTER they'd arrived.
We wait several more minutes. Still nobody was coming for the empty table. Finally, at least ten minutes after the table became available; ONE PERSON showed up from the other party and was promptly seated. The rest of her party who, judging from the shopping bags brought in by the girl who was seated, were apparently still shopping.
We couldn't believe they would keep us waiting like that. This place does not take reservations or 'call ahead' so there was no reason to hold the table for people who were not even there.
The other party could easily have taken the next table once they showed up. This is how any other restaurant would have handled it. Or I could understand if the other party was a minute or two away, but there was no sign of them for several minutes! The hostess, who up to this point, had been standing with us near the front entrance, made herself very scarce to avoid our questioning. We strongly suspect that the hostess knew the 'other party' as was purposely holding the table for her friends.
When my husband talked to the manager about this, she had no apology. Just said someone else was ahead of us - no explanation as to why they would not seat us and give the
absent party the next table. We were very dissatisfied with the service.
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