First my car looks NEW! Danny the detail manager hooked me up. they spend a good amount of time on my old 2003 4Runner, mainly because of the interior was stained from having two kids in the car for the past many years. But now! it looks great. They did forget to put out little clip on trash bag/can in the vehicle afterwards, but a quick call to Anthony the man inside and he said to swung by and even gave us a free wash. EXCELLENT CUSTOMER SERVICE. if you are press for time only do a Basic, or VIP wash. The fine detailing does take some time, but I did not mind so much since there is a shopping center next store.