Update: changing it to 5 stars. Matt has been very helpful and patient in resolving this and I do appreciate his immediate response. I also thank LaTasha for looking into this as well. This team has been very eager in helping me resolve this issue.
$45 dollars for a maintenance to drive to my place? Maintenance even explained that it was not broken just not plugged properly. And the issue was already outstanding before I moved in. Seriously?! I noted that in the move in checklist you guys provided and I still paid for something that I didn't cause. Disappointing.