Direct TV's Customer Service is Some of the Worst Imaginable.
If you have other options (which you do) I would look elsewhere for viewing options.
Not only are they incompetent..... but border on sleazy with viewing rebates that are next to impossible to claim.
If you like to be lied to, and spend countless minutes on hold, speaking to a vast number of morons..... Then Direct TV is the company for you.
If Direct TV vastly improved.... they might reach a level of "Low Suck".