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  • This update is for the owner who warmingly invited me back to Great Clips. I was glad that upper management took appropriate actions so no customers would have to experience what I did back in January. First off, I called in because I was expecting Murphy's Law to happen. Unfortunately, I was right to assume so. The employee who picked up the phone was unconvinced that the owner offered me a free haircut, which was already supposed to be in the system. I responded to the owner 2 weeks ago with all the information he asked of me, yet it was still not in their computer. I then finally made my way to Great Clips with a documented message between me and the owner. I handed it over to one employee who then gathered everyone to observe. I was given dirty looks by multiple employees who act like they have never read a critical review. I'm sure after I left, they all continued to talk behind my back. I had my hair done by one of the employees who reviewed my message. She rudely commented on how "everyone who writes a bad review will get a free haircut." I tried to change the subject to alleviate the clear animosity; however, the stylist was clearly not in any mood to talk. Finally, as my haircut was almost done, the employee finally started conversation with me. The haircut was done timely and was well done. I tipped the stylist even though she did not have the best customer service merely because she had at least done something right. I honestly blame poor management for the lack of service at Great Clips. It does not take much effort to show a smile and start small talk. Kindness goes a long way. Unfortunately, I feel as though the employees are not trained how to handle customers, but merely to cut hair. I felt like after reading a bad review, the staff would be nicer and maybe apologize for last time, but just the opposite happened. They were bitter over the bad review and contested that "they ALWAYS greet customers." I really waned to update a better review for Great Clips, but when I come back to expect better customer service, only to be rudely stared down and talked amongst the staff, I'll gladly take my business somewhere else. The only reason why this place earned an additional star is because my hair didn't turn out horrid like my past experiences and the disgusting stench no longer smelled the room.
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