My almost 17 year old daughter has orthognathic (double jaw reconstructive) surgery here in July 2014. Dr. Day came well recommended and while I was entirely put off by his self-promotion (degrees mentioned and from how far away his patients came to see him) during the consultation, my daughter was comfortable and that is what mattered. She had a palate expander in place from her orthodontist prior to the surgery. Dr. Day was clearly aware of this as he advised that it had to be removed in order to remove the procedure.
The one major issue post surgery? She has a fistula (hole) in her palate now. Every complication was listed before the surgery....except this one. He tried to fix it three months later, stitches and the fistula broke open again. He was kind enough to tell me twice "I won't even charge you to fix this!!" As I expressed my frustration, he threw her before and after pictures down on the table in front of me, "remember how you were so excited, jumping up and down after her surgery?" Condescending and arrogant doesn't even describe it. One of his assistants was in the room at the time and was fortunate enough to witness.
We've now seen her primary care physician, an ENT and two craniofacial plastic surgeons. Two attempts at repair and she still has a fistula in the roof of her mouth.
If he had mentioned it as a complication, we would have understood. If he had mentioned after the fistula began that there was only a 50% success rate with each repair, we would have understood. Nothing but arrogance and a God-complex displayed.
The ONLY saving grace in that practice is his kind and attentive staff. Everyone in that office is an asset to him.