Our story begins with Home Depot in Mentor. My family was in need of a new washer and dryer and had purchased a model from Home Depot that was set to be delivered 3 weeks after we ordered it, 2 days before Thanksgiving. The day before delivery we called to make sure that the delivery was still on schedule only to find out several very disconcerting things. First was that our delivery had been rescheduled to the day prior to Thanksgiving, a day we would not be home and we were never notified of the change. Second was that when Home Depot sets up a delivery, they are no longer involved. They outsource delivery to another company who has no motivation to resolve any issues whatsoever. They recommended 2 solutions, either have a neighbor let them into my house or leave the door open for them to do the installation. We chose to cancel the order.
We then went to Lowe's in Mentor to shop for a washer and dryer, the day before Thanksgiving. The appliance manager, Enore, was very helpful and assured or machines would be delivered the following Sunday. When the much anticipated delivery day arrived, our order was unfortunately delayed. An emergency had occured and the delivery was rescheduled to the following day. Enore, made sure that the delivery occured after we were home from work and even came out on the delivery himself to enure we were fully satisfied. Unlike Home Depot they took full responsibility for the delay and made every effort to rectify the situation. We will now be lifelong Lowes customers.