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  • It says a lot about a company and its employees when they go above and beyond to correct a mistake. I had a party I had ordered for a week in advance and, even after calling and confirming the order one more time the very morning of the party, when I got home they had not given me my full order. I'll admit completely that I was not the best person to deal with on the phone when I called to register a complaint. I had ordered 1 1/2 pounds of sausage, pulled pork, and sliced brisket, but had received only 1/2 orders of each, and this was supposed to be feeding eight people so I was very upset considering my party was due to start in fifteen minutes from when I got home with the food. Now, if they had denied any wrong doing, or hadn't done anything to fix it this would be a completely different review. Considering it would have taken fifteen minutes alone to drive back to the place to get the order corrected, Dickey's instead drove over the rest of my order in record time. That's what makes a great company. You guys made a mistake and went above and beyond to fix and you handled my anger over the phone extremely well. I'm so sorry about my tone over the phone; I know that kind of customer is never easy to deal with. Thank you so very much for making my party go off without a hitch in the end, and the food was absolutely delicious and perfect when I got it all! I will still recommend Dickey's to anyone looking for some good BBQ, because it really is wonderful.
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