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| - This is the first time I will honestly say that if I could give a zero star rating, it would be for this store. I don't know who they are sleeping with to get a #1 rating for excellence in customer service, (according to the banner they have hanging at their pitiful excuse for customer service counter) but MAN, does this store ever suck it.
Seriously, for the most part, what a bunch of incompetent, under qualified, disrespectful pack of morons they are. I have been in the service industry for most of my career and cannot fathom how people of this calibre of intelligence are hired to work the front line.
Holy Christ on a bike, you would think that working the customer service desk, you would have someone who knows what the hell they are doing, and that it wouldn't take half an hour on a Sunday to process a simple return. Hey, Canadian Tire, maybe you should invest in a seated waiting lounge with a ticket number system where you can call out the next customer instead of having 12 people wait in line to being told to FGY after waiting 25 minutes! The line was out the door and there was only ONE person working the return till and about 4 other "staff" standing around with their heads up each others asses.
The process:
-Wait in a line like a jack ass for at least 20 minutes
-watch customer service rep inspect every nook and cranny of item to be replaced even though the box was never opened
-have rep then ask me if something is wrong with item
-hum and haw about processing return because purchase was made at another Crappy Tire
-scan receipt and item and ask for personal information even though the receipt is within the return time restriction
-pound away like a baboon on the computer key pad looking for my past transactions
-call someone in department to confirm said item being returned is in fact the item
-chat away with another staff member complain about how much of a douche your boss is and how much you hate your job in front of customer
-wait another 5 minutes for some clown to show up
-wait another 5 minutes for clown to confirm item is ok to return even if purchased at another location
-watch rep chat up the price checking clown and have a chuckle at expense of customer and/or douche bag boss, that wasn't working that day
-note: if clown says item cannot be returned, a manager is called
-manager, depending on the day will either allow or deny return, that is if there is one working that day, refer to note above
-scan item once more for shits and giggles
-ask again what is wrong with item
-finally start returning item by printing out a ledger of sorts and have customer sign it
-photocopy ledger with precious customer signature
-swipe credit card
-sign credit card slip
-staples ledger to her copy and signs vendor copy of the receipt and puts in a pile
-obtain useless receipt from a-hole rep and decide to never EVER come back
Give me a break, my time is more valuable then to be standing around waiting for some mental defective with a pierced lip to tell me that I have to go to another store to exchange the item when on the receipt it clearly states ANY Crappy Tire Store.
Screw you all, NEVER COMING BACK. Its no wonder that the American chains are taking over; stores like these being run by chimps are why Canadians are are stereotyped as being stupid. What a gong show.
See you soon Home Depot!
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