The stylist called me from her personal phone and left a message on my voicemail 30 minutes before our appointment to tell me that she was not made aware of our appointment, and that she wouldn't be able to make it. I called her back but got no answer, so I called the salon and scheduled to have my hair cut by a different stylist, Cheryl. Cheryl was nice, but the hair cut she gave me was so choppy it looks like I just put my hair in a ponytail and cut the end off. She never offered me a mirror to look at the back of my head, so I didn't realize how terrible the cut was until I got home. Very very disappointed.