My home warranty connected me with this company. I was called on a Monday to ask for my availability during the week and I gave it. I still received no phone call during the week. I called a week later, and they still could not guarantee a time at all that they could look at my air conditioner. What kind of company refuses to schedule appointments? While I acknowledge that their technicians never know what they're going to get into once they visit, it's still unfair and impractical to simply not schedule times with other customers. Their policy is apparently just call a half hour before they're at your house. I find this unacceptable.