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  • In Vegas, new hotels will pop up, so each time you visit something's newer and fancier. We love the beach at Mandalay, so we're always looking for deals in the spring and summer. With competitive prices all through the strip, loyalty only comes through customer service. Our recent stay proves this point. We got a $40 credit for booking w/ hotels.com to use on a buffet, but the highlight of our trip was provided by Kristin at the front desk (someone give her a raise, please!) We were visiting the beach area and when we slid our card through the attendant said our card was expired. We said that's impossible because we checked in that day. We told us maybe there was an error in the system, but unfortunately we had to give up our card and go back to the front desk to get a new one. After our beach visit, we went back to the front desk and Kristin helped us. We told her what happened and she was very apologetic even mad that we had been treated like that. We told her it was no big deal, but she said the attendant should have called the front desk to confirm to avoid the inconvenience. After apologizing several times more and asking how our trip was so far, she gave us a $75 credit for our troubles! We were shocked by her generosity and thankful for her care. To top it off, the next day when we were checking out, they took care of our resort fees ($50) just because of that incident! Sure, there are newer hotels out there, but I'm coming back to Mandalay because of great experiences over and over.
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