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  • Okay yes we didn't check in till close to 1am, but what excuse was that when we went to our room we thought someone was still in there..I actually called my friend ( since they checked in for us and had our keys) and I asked them did you mess with our room. Turns out cleaning service never made it to our room. I called guest services and all I was offered was another room on a smoking floor - PASS but the maid service would be right up. Soooo 30 minutes into our room and our previous guest from Germany left behind some personal stuff, a lovely love note that we could only partially read and a bag he got from a convention and he took both the $4.00 water bottles, did I mention the bathroom had towels everywhere & a preview of what he ate before check out in the toilet. I called guest services again since I really had to use the restroom and we did not want to leave for the night without our room being serviced. I spoke with the guest services manager and someone was there within 2 minutes, I couldn't be mad at the staff since it was not her fault, he cleaned it up as quickly as possible and was very sweet, I still tipped her ( She did her job) she also supplied us with EXTRA towels and water bottles - that we where not charged for. In general the experience was good, the beds are comfy , it's still a decent hotel, no resort fees and we did late check out on Sunday, valet is quick & friendly. I would stay here again!
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