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  • I have taken my furry babies to this place for the last time (I brought them to W Russell because it was close to my home). They offer a free bath on the day you schedule to pick them up (also part of why I brought them there). last time I went to pick them up, they made me wait 40 minutes before bringing them out, they obviously we're not bathe (they smelled and were dirty: which is easy to see because they are both white), but I was told that they were given a bath. I asked to speak to the manager or owner, and was only allowed to speak to the vet tech, I agreed to leave them there for another hour so they could properly bathe them. I had to board my dogs again last week, I brought them to west Russell again, I figured the last bad experience was just a fluke. Of course they did not tell me that they would not bathe them this time (because I wast happy with the imaginary bath they tried to tell me they gave them the last time), until I was at the counter dropping them off / no time to find a new boarding before my trip (I hade to pay the groomer there to bathe them because after a week in that place they would stink). When I went to pick them up (I called to let them know 5 hours then 15 minutes before my arrival to make sure they were ready to be picked up), one was brought out right away, but they would not bring out my other dog, for some reason, just telling me to wait n wait. She wasn't brought out until my husband got fed up. I also don't like all the unnecessary vaccinations/shots they require that they administer to my dogs (my dogs get all the required vaccinations the vet (banfield pet hospital) recommends each year- but apparently that is not enough. In a nut shell bad customer service and shooting up pets with excessive vaccines to make a couple extra bucks. I'll never take my dogs there again. It wasn't a fluke, this company stinks!
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