Updated: I am very impressed with how quickly this was responded to. I am still at the location and the district manager called me to apologize and the manager promptly came over with a $20 video game card for each of my kids. The response from the district manager was understanding and swift and my kids are grateful for the extra video game time. I updated my rating from 2 stars to 4 stars and we will likely be back in the future.
The winter funpass is a good deal for cabin feverish kids, however the staff and management are rude and inattentive.
I brought my kids here to beat the winter blues and get some work done. I got the kids the winter funpass and sat at a table in their restaurant area. The staff never came over, regardless of walking by several times. On each table there was an ad for "Buy a $25 gift card, get a $10 bonus card." When I asked about this, I was told the ad expired yesterday (there was no expiration on the ad) and that they would not honor it.
The manager stated that they were in the process of removing them, but had only gotten to the sign on the front of the building. The ad was on every table with no expiration, however he was unwilling to honor.
I am not one to complain, but any other establishment would have honored their posted promotions.
It will be awhile before I come back, if ever. For the money, Dave and Busters or Ultrastar are much better options.