I have been going to EWC for about a year now. In all honesty, I can't tell if I love or hate this place. It's a confusing relationship. My overall experience is definitely dependant upon my waxist. I had a wonderful person for a few months, then she left. So, I went to someone else who decided it was necessary to wax my eyebrows so thin that I looked like I was angry all the time. The next time, I brought a photo of the look I was trying to acheive, just to make it a bit more clear.
Now, I have a "regular" person again, which I recommend doing anywhere you go - just so they get to know you and every appointment isn't a reintroduction to your face/body and your specific needs. Her name is Barb - and I recommend her over and above everyone else.
I am a fan of the membership package because it's a great savings for the Brazilian, however, I do not trust them with the brows. For this reason - and the spotty service at the front desk, I give them 3 Stars.